Last Updated: November 2025

1. Introduction
Chimney Cleaning Greenville (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chimneycleaninggreenville.com (the “Website”) or use our chimney cleaning, inspection, and repair services.
Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.

2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Contact us by phone, email, or through our website contact forms
Request service quotes or estimates
Schedule chimney cleaning, inspection, or repair appointments
Submit customer reviews or testimonials
Sign up for our mailing list or newsletters
Communicate with us for any other purpose

Types of personal information we may collect include:
Contact Information: Name, address, email address, phone number
Property Information: Property address, chimney type, service history
Service Details: Appointment dates, service preferences, special requests
Payment Information: Billing address (payment processing handled by third parties)
Communications: Any information you provide in emails, phone calls, or messages

2.2 Information Automatically Collected
When you visit our Website, we automatically collect certain information about your device and browsing activity:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, referring website
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4)

2.3 Information From Third Parties
We may receive information about you from third-party sources, including:
Public databases and records
Marketing partners and data providers
Social media platforms (if you interact with us through social media)
Review platforms where you leave feedback about our services

3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:

3.1 Service Delivery
Scheduling and providing chimney cleaning, inspection, and repair services
Communicating with you about appointments, service details, and follow-ups
Sending service reminders and maintenance recommendations
Processing payments and maintaining billing records
Providing customer support and responding to inquiries

3.2 Business Operations
Improving our services and customer experience
Analyzing website usage and optimizing website functionality
Conducting internal research and analytics
Managing our business operations and record-keeping
Complying with legal obligations and protecting our legal rights

3.3 Marketing and Communications
Sending promotional materials, special offers, and service updates (with your consent)
Providing educational content about chimney safety and maintenance
Conducting customer satisfaction surveys
Displaying testimonials and reviews (with your permission)

3.4 Safety and Legal Compliance
Preventing fraud and unauthorized access
Protecting the security of our Website and services
Complying with applicable laws, regulations, and legal processes
Enforcing our Terms of Use and other policies
Responding to law enforcement requests

4. Cookies and Tracking Technologies
4.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver relevant content.

4.2 Types of Cookies We Use
Essential Cookies: Necessary for website functionality, enabling core features like security and accessibility.
Analytics Cookies: Help us understand how visitors use our Website by collecting anonymous usage data.
Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.
Preference Cookies: Remember your settings and preferences for future visits.

4.3 Third-Party Cookies
We may use third-party services that place cookies on your device, including:
Google Analytics: Website traffic analysis and user behavior tracking
Google Ads: Online advertising and remarketing campaigns
Facebook Pixel: Social media advertising and conversion tracking
Call tracking services: Monitoring phone calls from website visitors

4.4 Managing Cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality and your user experience.
You can manage your cookie preferences through:
Your browser settings (Chrome, Firefox, Safari, Edge, etc.)
Browser add-ons and privacy tools
Opt-out tools provided by advertising networks

5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

5.1 Service Providers
We share information with trusted third-party service providers who perform services on our behalf, including:
Website hosting and maintenance providers
Payment processing companies
Email and communication platforms
Marketing and advertising services
Analytics and data analysis tools
Customer relationship management (CRM) systems
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your personal information.

5.3 Legal Requirements
We may disclose your information when required by law or in response to:
Court orders, subpoenas, or other legal processes
Law enforcement or government agency requests
Protection of our legal rights and property
Investigation of potential violations of our Terms of Use
Prevention of fraud, security threats, or illegal activity
Protection of the safety and rights of our users and the public

5.4 With Your Consent
We may share your information with third parties when you provide explicit consent, such as:
Publishing your testimonial or review on our Website
Sharing your information with partners for specific services you request
Participating in joint marketing initiatives

6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure.

Our security measures include:
Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal information on a need-to-know basis
Regular security assessments and updates
Employee training on data protection practices
Secure storage of physical and electronic records

Important Note: Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:
Active customer relationships and ongoing service needs
Legal, regulatory, and tax obligations
Dispute resolution and legal claims
Business operations and record-keeping requirements
When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

8.2 Correction and Update
You can request correction of inaccurate or incomplete personal information.

8.3 Deletion
You may request deletion of your personal information, subject to certain legal exceptions (e.g., information needed for legal compliance, dispute resolution, or legitimate business purposes).

8.4 Opt-Out of Marketing
You can opt out of receiving marketing communications from us at any time by:
Clicking the “unsubscribe” link in our emails
Contacting us directly at (864) 794-6932 or info@chimneycleaninggreenville.com
Updating your communication preferences
Note: Even if you opt out of marketing communications, we may still send you transactional messages related to your service appointments and account.

8.5 Do Not Track
Some browsers have “Do Not Track” (DNT) features that signal websites you visit that you do not want your online activity tracked. Our Website does not currently respond to DNT signals.

8.6 Exercising Your Rights
To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within a reasonable timeframe as required by applicable law. We may need to verify your identity before processing your request.

9. Children’s Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at (864) 794-6932. We will take steps to delete such information from our systems.

10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

10.1 Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected, the sources from which it was collected, the purposes for collection, and the categories of third parties with whom we share it.

10.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.

10.3 Right to Opt-Out
You have the right to opt out of the “sale” or “sharing” of your personal information. We do not sell personal information as defined by California law.

10.4 Right to Non-Discrimination
We will not discriminate against you for exercising your California privacy rights.

10.5 Authorized Agents
You may designate an authorized agent to make requests on your behalf. We may require verification of the agent’s authority.

To exercise your California privacy rights, contact us at:
Phone: (864) 794-6932
Email: info@chimneycleaninggreenville.com

11. Other State Privacy Rights
Residents of other states may have additional privacy rights under state-specific laws. If you are a resident of Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have rights similar to those described in Section 10.
Please contact us to learn more about your state-specific privacy rights and how to exercise them.

12. International Users
Our Website and services are intended for users located in the United States, specifically in South Carolina and surrounding areas. If you access our Website from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
Data protection laws in the United States may differ from those in your country. By using our Website, you consent to the transfer of your information to the United States.

13. Third-Party Websites and Links
Our Website may contain links to third-party websites, including social media platforms, review sites, and business partners. This Privacy Policy does not apply to those third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated Privacy Policy on this page with a new “Last Updated” date
Providing notice on our Website homepage
Sending email notification (if you have provided your email address)
Your continued use of our Website or services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Chimney Cleaning Greenville
Phone: (864) 794-6932
Email: info@chimneycleaninggreenville.com
Website: chimneycleaninggreenville.com

Service Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Emergency service available
We will respond to your inquiries within a reasonable timeframe, typically within 30 days.

16. Consent
By using our Website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.